Help and contact
ParkGlance support
Tell us what happened, which facility you were viewing and the approximate time. Do not send passwords, payment details or government identifiers.
Contact the publisher
We aim to respond within three business days.
- parkglance@go-regional.com
- Telephone
- 0429 116 827
- Publisher
- RABBITGO PTY LTD
- Address
- 1 Tynecastle Ave, North Kellyville NSW 2155, Australia
Email is handled through Cloudflare Email Routing and the publisher's mailbox provider. See how support correspondence is handled.
Quick troubleshooting
The availability looks old or will not refresh
Check the observation and received times shown in the app. Pull to refresh or use the refresh control while online. ParkGlance keeps recent safe information visible when a source cannot be refreshed, and labels it as saved or stale rather than presenting it as live.
No forecast or Plan B is shown
This can be expected. ParkGlance hides a prediction or recommendation when current evidence is insufficient, incompatible or too uncertain. Choose a nearby facility manually if you need another option.
Navigation did not open
Confirm that the selected navigation app is installed. You can change the preferred provider in ParkGlance settings, then try Navigate again. The navigation provider handles the route after it opens.
Nearby ordering is unavailable
Allow foreground location while using ParkGlance, or choose a facility manually. ParkGlance does not need background location and does not send raw device location to its own service.